Profile: David Taylor, Houston Cadillac DealerDavid Taylor Cadillac, on Southwest Freeway (US 59) at Bissonet, is a private company. The GM franchise includes Buick, Pontiac, and GMC. The current leadership at David Taylor is the fourth generation in a family dedicated to the Cadillac business. In 1975, David Taylor, Sr. opened his dealership and started selling Cadillacs in Houston. Mr. Taylor added a Buick franchise to the dealership in 1990. Pontiac and GMC followed in 2004. The dealership has received Cadillac Select and Buick Master Dealer awards from General Motors, acknowledging outstanding sales and customer satisfaction. Average employee tenure is 11 years. Some associates have stayed with the franchise as long as 31 years. David Taylor, Jr. General Motors awarded its highest dealer honors to David Taylor, Jr., current principal. Mr. Taylor received the Dealer of the Year/Jack Smith Leadership Award. The award is presented to less than 2% of the 7,000 GM dealers nationwide. David Taylor Cadillac GMC/Buick/Pontiac 9120 Southwest Freeway Houston, TX 77074 Customer Service After reading hundreds of Houston Better Business Bureau 36-month complaints, I have devised this scoring system; 0-3 Tops4-7 Nice8-13 Allowable13-20 Weak20-29 PoorBeyond 29 there are only 14 unacceptable dealers, of course I do not name them here. One franchisee stands head and shoulders above the rest, consistently scoring over 150 BBB complaints. "Shop the dealership as hard as you shop the deal." Taylor Cadillac has a total of 5 Houston Better Bureau complaints in the last 36 months: very good. Keep in mind that higher sales volume may raise the BBB complaint level. Cadillac Hours Phone: 888-221-6110 Fax: 713-777-7269 Sales Hours Sunday : Closed Saturday : 9:00 AM-6:00 PM Monday - Friday : 9:00 AM-7:00 PM Service Dept Service Hours Sunday, Saturday : Closed Monday - Friday : 7:00 AM-6:00 PM Phone: 888-229-6813 Parts : 800-392-2621 Online appointment form has customer account and login. Internet Sales Several glowing reviews on web. Email: sales@davidtaylor.com Online Inventory available by make and model. David Taylor Houston Cadillac company website This dealership offers the opportunity to build a personal website where dealership personnel communicate about your car. Product information, recalls, maintenance reminders and schedules, and specials are displayed. Taylor Cadillac has partnered to collect Christmas toys andgifts for homeless children living at the Star of Hope Mission.
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